What Happens if My FedEx International Priority Shipment is Lost or Damaged?
What happens if my FedEx International Priority shipment is lost or damaged? FedEx International Priority ensures that your packages are swiftly transported to over 220 countries and territories around the world. We’ll guide you through the steps you can take if your FedEx International Priority shipment is missing or gets damaged.
When you entrust your packages to a reliable shipping service like FedEx International Priority, you expect your shipments to reach their destination safely.
Despite their best efforts to keep your package safe, unfortunate incidents usually happen.
This can be the loss or damage of your packages.
What happens if my FedEx International Priority shipment is lost or damaged? Let’s find out!
What Happens if My FedEx International Priority Shipment is Lost or Damaged?
FedEx International Priority takes numerous precautions to safeguard your shipment.
However, the worst still happens as your package could go missing or can even be damaged during the shipping process.
In such instances, it is essential to know the steps to take and the assistance available to you.
Here’s what to do if your FedEx International Priority shipment is missing or damaged:
1. Contact FedEx Customer Service
As soon as you become aware of the issue, reach out to FedEx’s customer service.
You can contact them by phone or through their online support channels.
All you need to do is explain the situation clearly and provide your tracking number, package contents, and delivery address.
The customer service representative will guide you through the process and provide instructions on how to proceed.
2. File a Claim
In case of loss or damage, you will need to file a claim with FedEx International Priority.
This is usually done through their online claims process, which is accessible via their website.
You will be required to provide your tracking number, description of the contents, declared value, and evidence of the loss or damage (photographs).
It’s important to be as accurate and detailed as possible while filling out the claim form.
3. Provide Documentation
FedEx International Priority will request supporting documents to process your claim effectively.
The documents include a commercial invoice, proof of value, photographs of the damaged items or packaging, and any other relevant paperwork.
Make sure you gather and submit all the requested documents promptly to ensure a smooth claim process.
4. Investigation
Once you have filed a claim and submitted the necessary documents, FedEx International Priority will start an investigation.
They will review the information provided, including the details of the shipment and any supporting documents.
This process may take some time, and FedEx International Priority will keep you updated on the progress.
5. Claim Resolution
Once the investigation is complete, FedEx International Priority will inform you of the resolution of your claim.
If the claim is approved, they will offer compensation based on the declared value of the shipment or the terms outlined in the service agreement.
The amount of compensation may be subject to certain limitations, and conditions specified by FedEx International Priority.
These conditions could include restrictions on certain types of items or maximum liability limits.
However, these procedures and requirements vary depending on the country and the terms of your shipment.
While the rare occurrence of lost or damaged shipments can be frustrating, FedEx International Priority has established procedures to address these situations
When you promptly report a lost or damaged package, this enables FedEx’s International Priority team to investigate the matter thoroughly.
