Why isn’t My FedEx Tracking Number Working?
If you’ve recently ordered a package with FedEx and tried to track it, only to find that it’s not working, you’re not alone. Why isn’t my FedEx tracking number working is what you may be wondering. We’ll explore some common reasons your FedEx tracking number may not be working and provide solutions to help you track your package successfully.
FedEx is one of the world’s leading shipping carriers, known for its reliable and efficient delivery services.
They offer a tracking service that allows shippers and recipients to monitor the progress of their packages in real time.
It can be frustrating when you’re waiting for a shipment and your FedEx tracking number stops working.
Why isn’t my FedEx tracking number working? Let’s find out together!
Why isn’t My FedEx Tracking Number Working?
There are several reasons that could stop your tracking number from working. They include:
1. Delayed Package Information Update
One possible reason your FedEx tracking number may not be working is that the package information has not been updated in the system.
FedEx tracking relies on real-time data, and it may take some time for the tracking information to be updated.
However, FedEx may experience delays in updating tracking information during peak shipping seasons.
These delays could range from severe weather to unforeseen circumstances, which can cause temporary disruptions in tracking updates.
In such cases, it’s best for you to be patient and wait for a few hours or even a day for the tracking information to be updated.
You can also try refreshing the tracking page or using the FedEx mobile app to check for updates.
If the tracking information still does not show up after a reasonable amount of time, you can contact FedEx customer service for assistance.
2. Incorrect Tracking Number Entry
Another common reason your FedEx tracking number may not be working is that you have entered it incorrectly.
FedEx tracking numbers are 12 to 14 digits long, and even a minor error in entering the number can result in the tracking system not recognizing it.
It’s easy to mistype a digit or confuse similar-looking characters such as “O” and “0” or “I” and “1”.
So, you should always verify the accuracy of the tracking number you entered.
Make sure there are no unnecessary spaces or characters when you copy and paste the tracking number from an email or another source.
However, if you are manually entering the tracking number, take your time to carefully type each digit.
You can track your package using the “Track by Reference” feature on the Fed Ex website.
This feature allows you to track your package using other shipment details, such as your account number or reference number.
3. Shipment Has not been Scanned
FedEx tracking relies on scanning package barcodes at various stages of the shipment process.
The scanning is done when your package is picked up, sorted, and delivered.
If your package has not been scanned, the tracking information may not be updated in the system.
This results in a “not found” or “invalid” status for your tracking number.
Although it may take some time for your package to be scanned and the tracking information updated.
If the information does not reflect after a day, you can contact FedEx customer service for assistance.
4. Technical Glitch or System Error
Like any other technology, FedEx’s tracking system may experience technical glitches or system errors that can cause issues with tracking numbers.
These can range from temporary system outages to software bugs that affect the accuracy of tracking information.
So, you can try deleting your browser’s cache and cookies if you think there is a technical problem or system error with FedEx’s tracking system.
You can also use a different web browser and track your package with the FedEx mobile app.
If the issue persists, FedEx’s technical support team can investigate the problem and provide a solution.
5. Shipment is in Transit
Once your package is picked up by FedEx, it goes through various transit points before reaching its final destination.
During this time, there may be gaps in tracking updates as your package moves from one location to another.
This can result in your tracking number not showing any updates for a period.
What if My FedEx Tracking Number Stops Working?
There are several steps to take to remedy the situation if your FedEx tracking number is no longer working.
1. Double-check Your Tracking Number
Make sure you’ve entered your tracking number correctly.
You should verify the digits and characters to ensure they match the tracking number provided by the shipper.
This is because even a small typo or a missing digit can result in an invalid tracking number.
2. Be Patient
FedEx’s tracking system is updated in real-time, but there may be delays in the process.
Give it some time and check back later for updates.
However, tracking updates may be slower during peak shipping seasons or if your package is being shipped internationally.
3. Contact FedEx Customer Service
If you have verified that the tracking number is correct and there is still an issue, you can contact FedEx customer service for assistance.
You can reach out to them via phone, chat, or email, and provide them with your tracking number and details of the issue you are facing.
4. Check for Delivery Confirmation
If your package has already been delivered, the tracking number may no longer provide real-time updates.
In such cases, you can check for delivery confirmation by contacting the recipient or checking with FedEx customer service.
By following these troubleshooting tips, you can resolve tracking issues and stay updated on the status of your FedEx shipments.